Shipping & Returns – Mila & Rose Hampton

Shipping Information

Processing Time

Orders are carefully processed within 24 hours after purchase. Once shipped, delivery takes approximately 7–14 business days, depending on your location and carrier performance. A shipping confirmation email with your tracking number will be sent once your order is dispatched.

Shipping Address Changes

Address changes are possible within 24 hours of placing your order. After this period, modifications cannot be guaranteed.

Order Tracking

Track your package at any time via our Track Order page using your order number and email address or tracking code. Please note that it is normal for tracking to show “Info received” until the carrier scans your shipment.

Shipping Fees

We offer free premium shipping on all orders — no minimum purchase required.

Shipping Area

We currently ship within the United States only.

Missed Delivery

If you are not home at the time of delivery, your local carrier will leave a notice with instructions for redelivery or pickup.

Lost or Delayed Packages

If your package appears lost or excessively delayed, please contact us immediately at info@milarosehampton.com. In most cases, we will replace missing items at no additional cost, provided the shipping address entered at checkout was correct.

Returns & Exchanges

Final Sale Policy

All sales are considered final. We do not offer returns or refunds for change of mind, sizing issues, or preference-based reasons. This policy complies with applicable U.S. consumer regulations.

In the rare event that your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Damaged or Incorrect Items

Email info@milarosehampton.com with your order number and clear photos of the issue. Once verified, we will arrange a replacement at no cost.

Refunds are not issued; approved cases are handled through replacement only.

Sizing & Product Information

Choosing the Right Size

Each product page includes a detailed size guide. Our garments are designed to fit true to size unless stated otherwise.

Between Sizes?

We recommend choosing the larger size for a more relaxed fit.

Garment Care

Please follow the care instructions provided on the label inside each item to maintain fabric quality, color, and longevity.

Payments

Accepted Payment Methods

We accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and Shop Pay.

Secure Checkout

All payment information is encrypted and processed securely using SSL technology to protect your data.

Cash on Delivery

Cash on delivery is not available. All payments must be completed online at checkout.

Order Changes & Cancellations

Order Cancellation

Once an order is placed, it cannot be cancelled.

Order Modifications

Order modifications are possible within 24 hours after placing your order. After this timeframe, fulfillment begins and changes may no longer be possible.

Other Information

Wrong Item Received?

Please contact info@milarosehampton.com immediately so we can arrange a replacement.

Gift Cards

Gift cards are currently not available.

Pre-Orders

We do not offer pre-orders. You may subscribe to restock notifications on product pages.

Multiple Packages

Some orders may ship in separate packages to ensure efficient delivery.

Tracking Updates

Tracking details may only update after the carrier scans the package — this is completely normal.

Packaging

Prices and invoices are not included in packages, making all orders suitable for gifting.

Delivery Dates

Delivery times are estimates and cannot be guaranteed, though most orders arrive within the expected timeframe.

Order Confirmation

A confirmation email is sent immediately after checkout. If you do not receive it, please check your spam or promotions folder or contact info@milarosehampton.com.

Store Information

Trade name: Mila & Rose Hampton
Business address: Melkweg, Hoorn, North Holland, Netherlands
VAT number: Available upon request
Customer service email: info@milarosehampton.com